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For your peace of mind, our goods are backed by our manufacturer 45-day money-back guarantee and a 12-month replacement warranty on faulty goods.
This assurance commences on the day of purchase, as reflected on your purchase invoice/receipt.
45-Day Money-Back Guarantee
12-Month Replacement Warranty
What Defines a Faulty Product?
As defined by the Australian Competition and Consumer Commission, a faulty product is when the item:
Fair wear and tear is not covered by this guarantee. Faults caused by general wear-and-tear, improper care or misuse of the product or faults caused with intent are not covered.
Please keep your receipt or order number for proof of purchase.
We follow the guidelines set out by the Australian Competition and Consumer Commission. Therefore, we are not required to provide a refund or replacement if you simply change your mind. Please know that we will do everything we can to assist you and make sure you are happy. Always reach out through our Contact Us Page if you have any queries.
Can I return or exchange an item?
You want to swap an item?
Please place a new order and advise us through the contact us page that you will be returning your unwanted items at your cost. You will be given a full refund once the items are received by our warehouse. Full refunds will only be offered for goods that are unused, and still in their original packaging, including the card wrap, which are not torn or damaged.
You don’t want it anymore?
Full refunds will only be offered for goods that are unused and still in their original packaging. If you don’t want the item anymore, please advise us through the contact us page that you will be returning your unwanted items. You will be given a full refund once the items are received by our warehouse and checked that they are in their original packaging, including the card wrap, which are not torn or damaged and the product is not used.
Please make sure that you’re happy with your choices before submitting your order and please be aware that the returns postage is at the cost of the customer. Full refunds will only be offered for goods that are unused and still in their original packaging, including the card wrap, which are not damaged or torn.
For more information on Refunds and Returns, please refer to our FAQs page
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