Frequently Asked Questions

FAQ's

Product Information

Yes our towels feel different! The silky soft smooth suede feel makes it hard to believe they will actually dry you! Well believe us they do! You will need to give your towel a few washes though before you use it. The more you wash the fabric, the more absorbent it gets!

Suede microfiber acts more like a chamois though, so rather than rub yourself dry, we find a patting action works best. When you simply hold the towel against any wet surface you will feel the water absorb into the fabric instantly!

Suede microfiber is very different to cotton and standard microfiber towels as there is no loop at all in the fabric. As the surface is completely flat and smooth, there is nothing for sand, seaweed or any other things to stick to your towel!

When the towels are soaking wet you’ll notice some sand sticks but give it a good shake and most of it will come off. Any small sand particles that remain will all come off completely as the towel dries!

Unlike any other microfiber or cotton towel, ‘suede’ microfiber is thinner which is what makes it much lighter, more compact and quicker to dry that any other cotton or microfiber towels.

After a few washes, suede microfiber is also incredibly absorbent, patting you dry in seconds.

The tight weave of the fabric is also what makes gives it a completely flat, loop-free surface which is what makes it more resistant to sand. This is also what gives it a luxuriously silky soft feel, unlike other standard microfiber towels that have that ‘sticky’ feel that most people don’t like.

BEACH TOWELS, HOODED TOWELS & HAIR TURBANS

  • Please machine wash before first use separately in a cool gentle wash cycle, no hotter than 30°c
  • We recommend air drying rather than tumble drying as the heat can melt the microfibers. This will affect the absorbency of the fabric over time.
  • Avoid using fabric softeners as this may also affect the long term performance of the fabric

MAKEUP REMOVER TOWELS

  • Machine wash before first use no hotter than 30°c
  • Hand wash after each use with warm soapy water
  • When used daily, machine wash weekly in the wash bag provided
  • We recommend replacing every 6 months after daily use but they will still be ok to use for longer if you wish.
  • We purposely chose black so you and anyone who shares your bathroom doesn’t have to look at ugly make-up stains!

Kids & Dogs Towels
120x70cm, weighs 175g and rolls down to 16cm long with a 5cm diameter.

Adult Towels
180x90cm, weighs 340g and packs into a 13x25cm pouch

Hoodie Towels
120x60cm, weighs 175g and folds down to 12x12x3cm

Hair Wrap
63x25cm, weighs 60g, one size fits all!

All these details and more can be found on our product pages.

Towels, Hooded Towels and Hair Turbans
A 200gsm Suede Microfiber which is a blend of 80% Polyester / 20% Polyamide

Makeup Remover Towels
100% Microfiber Flannel

Wet Dry Bags
100% 210D Polyester Microfiber with Nylon Straps 

All these details and more can be found on our product pages.

We design all of our products in-house in our Perth office. Before choosing a final design, we always reach out to our awesome Product Tester Team, made up of loyal customers who are always ready to give us their honest feedback.   

Our fabrics are manufactured by our team in China who work just as hard as us to deliver a quality product at an affordable price. We work closely with our team to ensure ethical working conditions are always maintained

Why China? China is the only place in the world that manufactures the raw materials required for this fabric.

FAQ's

Shipping & Deliverires

Orders are shipped Australia wide. For international orders, please contact us for pricing

Standard Delivery
3 – 6 business days, FREE on orders over $30
($5 for orders under $30)

Express Delivery
1 – 2 business days – $10

* Please note: some delays may occur during busy shopping periods and when Australia Post operations are affected by circumstances outside of our control.

Your order will be shipped from our Australian warehouse in Perth.

We use Australia Post for all small parcel deliveries.

For bulk and custom design orders we use Australia Post or Allied Express.

As we sell online, we unfortunately don’t have a shopfront to collect from or anywhere safe to leave parcels for pick up. As we are a small family business, we are extremely busy juggling time for the business and family so we find posting orders is much more time effective. Please feel free to contact us though if you need your parcel urgently. We will always try assist wherever possible.

Once your order is shipped, you will receive an email confirmation with a tracking code. If you don’t receive an e-mail within 2 full business days, please check your junk folder before contacting us.

It’s very rare but sometimes packages can be delayed for reasons outside of our control. If you have this issue, please fill out the form on our contact us page and we will do everything we can to resolve this for you

Our fabrics are manufactured by our team in China who work just as hard as us to deliver a quality product at an affordable price. We work closely with our team to ensure ethical working conditions are always maintained

Why China? China is the only place in the world that manufactures the raw materials required for this fabric.

FAQ's

Returns & Refunds

We do everything in our power to deliver the highest quality possible. In the rare occasion there is a fault, please reach out via the contact us page.

Faults include rips, tears, discolouration, colour runs. This does not cover issues caused by general wear-and-tear – eg, stitching pulls from catching on rough surfaces or staining.

30 Day Money Back Guarantee

  • ​You’re entitled to a full refund of the purchase price for a faulty product.
  • Please e-mail us a photo of the fault and your contact details within 30 days of the date of purchase so we can arrange your refund.
  • Please supply your receipt or order number for proof of purchase.

12 Month Replacement Warranty

  • ​You are entitled to have faulty goods replaced within 1 year of purchase.
  • Please e-mail us a photo of the fault along with your contact details so we can arrange your replacement.  

What Defines a Faulty Product?

​As defined by the Australian Competition and Consumer Commission, a faulty product is when the item:

  • has a problem that would have stopped someone from buying the item if they had known about it
  • is unsafe
  • is significantly different from the sample or description
  • doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

You want to swap an item
If you have had a chance of mind and would like to swap for a different colour or size, that’s ok! Please place a new order and advise us through the contact us page that you will be returning your unwanted items. You will be given a full refund once the items are received by our warehouse.

You don’t want it anymore
If you simply don’t want the item anymore, that’s ok too. Please advise us through the contact us page that you will be returning your unwanted items. You will be given a full refund once the items are received by our warehouse.

Please make sure that you’re happy with your choices before submitting your order, returns postage is at the cost of the customer. Full refunds will only be offered for goods that are unused and still in their original packaging.

After receiving your return, you will be refunded to your original payment method. Refunds can take 3-5 working days to appear in your account. Please contact your bank if you’re having any issues.

Please note, for change of mind, full refunds will only be offered for goods that are unused and still in their original packaging.

Please make sure that you’re happy with your choices before submitting your order, returns postage is at the cost of the customer.

FAQ's

Website Help

You can pay by Paypal, Credit or Debit Card (Visa, Mastercard or American Express). Simply select your preferred option at checkout. We hope to have Afterpay available soon!

All orders are processed immediately so most of the time we generally can’t accept cancellations or changes to orders already placed but please reach out via our contact us page and we’ll try our best to cancel or make updates to the order for you.

All online credit card transactions performed on this site are secured payments using Square for secure payment processing. We do not access or store any credit card details. Your complete credit card number cannot be viewed by us or any outside party. All transactions are performed under 128 Bit SSL Certificate and all transaction data is encrypted. 

FAQ's

Discounts

All offers are displayed on our website and social media when available. Be sure to subscribe to our newsletter (at the bottom of this page) for any updates! When you first sign up, you’ll receive a 10% off discount code by email for your first order!

Please enter a valid discount code during the checkout process. Please note, only one discount code can be applied per order and can only be used on full priced items. Some discount codes are single use only.

Please check you have entered your code correctly in the discount box at checkout. Check spaces, capitals and numbers are correct.

Please note, discounts codes can only be used on full priced items and can not be used in conjunction with other offers.

If you’re still having issues, please reach out through the contact us page.

FAQ's

Wholesale, Custom & Bulk Orders

If you would like to stock our products, please reach out through our Contact Us Page for more information. 

Do you offer discounts for Bulk Purchases?

Yes we do! Please use these codes at checkout to order items in bulk.

20+ items, use code BUY20 for 20% off your total order

50+ items, use code BUY50 for 30% off your total order

100+ items, use code BUY100 for 40% off your total order

250+ items, use code BUY250 for 50% off your total order

* Discount codes cannot be used in conjunction with other offers or codes

* Did you know we offer fundraising solutions for Not-For-Profit Organizations? Contact us for more info!

Absolutely! You send us the design in a high resolution print ready format and we’ll make it for you!

For co-branded items we need a minimum order of 100 units

For your own branded, fully customized designed towels we need a minimum order of 1000 units

Depending on what you need and when you need it, please allow 3 to 4 months for sampling, production, inspection and shipping.

For more information e-mail us directly with as much information as possible on your requirements to info@newlyfe.com.au and we’ll get back to you as soon as we can.

* Did you know we offer fundraising solutions for Not-For-Profit Organizations as well? Contact us for more info!

FAQ's

General

Yes we LOVE meeting our customers face to face any chance we can get! Follow us on Facebook for updates and locations! 

We love seeing where our products end up! Simply tag us @newlyfe.simplyliving or use the hashtag #newlyfesimplyliving so we can see your posts and stories!

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